Terms & Conditions


Your Agreement to these TERMS and Conditions of Service

The terms and Conditions (as may be amended from time to time, the "Agreement") is a contract between you, an individual customer, member, user, Retail Agent, Distributor or beneficiary of this service of at least 18 years of age ("You"), and NumberMall a division of Vertical Expert Technologies Private Limited (together with its subsidiaries and other affiliates, "us", "we", " ", " NumberMall" or "Vertical Expert"), regarding Your use of maintaining balance to purchase our services (known as "Service") to consumers or retailers. The web-site (known as the "Site") and Service is subject to your compliance with the terms and conditions set forth below including all exhibits.

NumberMall reserves the right, at its sole discretion, to revise, add, or delete portions of these terms and conditions any time without further notice. You shall re-visit the "Terms & Conditions" link from time to time to stay abreast of any changes that the "Site" may introduce. The services hereunder are offered by NumberMall, located at: NumberMall a division of Vertical Expert Technologies Private Limited, 15, HACP Colony, Kharkhana, Secunderabad – 500 009, Andhra Pradesh, India.


THE SERVICES ARE NOT AVAILABLE TO PERSONS UNDER THE AGE OF 18 OR TO ANYONE PREVIOUSLY SUSPENDED OR REMOVED FROM THE SERVICES BY NUMBERMALL. By accepting these Terms & Conditions or by otherwise using the Services or the Site, You represent that You are at least 18 years of age and have not been previously suspended or removed from the Services. You represent and warrant that You have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity.

About NumberMall

We are a Reseller Only. NumberMall does not provide mobile service and is only a reseller of various services from different service providers including prepaid mobile recharge, DTH recharge, Data Card recharge, Bus ticket booking, Train ticket booking, Flight ticket booking, hotel booking, movei ticket booking, tour packages booking and other utility bill payments. NumberMall is not a warrantor, insurer, or guarantor of the services to be provided by the service providers or service suppliers. Services sold by us to You is sold without recourse against us for any breach of contract by the service providers. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the service purchased must be handled directly between You and the service providers directly.


You understand that except for information, products or services clearly indicated as being supplied by the NumberMall, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that NumberMall cannot and does not guarantee or warrant that files available for downloading through the Site will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy your particular requirements and for accuracy of data input and output.

Prohibited Conduct

By using the Services you agree not to:

  • use the Services for any purposes other than to purchasing services of service providers and/or to access the Services in accordance with these terms and Conditions and as such services are offered by NumberMall.
  • impersonate any person or entity, falsely claim or otherwise misrepresent an affiliation with any person or entity, or access the accounts of others without permission, forge another persons´ digital signature, misrepresent the source, identity, or content of information transmitted via the Services, perform any other similar fraudulent activity or otherwise purchase Recharge with what we reasonably believe to be potentially fraudulent funds.
  • infringe our or any third party´s intellectual property rights, rights of publicity or privacy.
  • use the Services if You are under the age of eighteen (18) without a parental sponsor or in any event use the Services if You are under the age of thirteen (13) years old even with a parental sponsor and in accordance with applicable law
  • post or transmit any message which is libelous, defamatory or which discloses private or personal matters concerning any person
  • post or transmit any message, data, image or program which is pornographic in nature
  • refuse to cooperate in an investigation or provide confirmation of Your identity or any other information You provide to NumberMall
  • remove, circumvent, disable, damage or otherwise interfere with security-related features of the Services and the Site or features that enforce limitations on the use of the Services
  • reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Services or any part thereof, except and only to the extent that such prohibition is expressly prohibited by applicable law notwithstanding this limitation
  • use the Services in any manner that could damage, disable, overburden, or impair it, including, without limitation, using the Services in an automated manner
  • modify, adapt, translate or create derivative works based upon the Services and the Site or any part thereof, except and only to the extent that such prohibition is expressly prohibited by applicable law notwithstanding this limitation
  • intentionally interfere with or damage operation of the Services or any other user´s enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code or file with contaminating or destructive features
  • use any robot, spider, other automatic device, or manual process to monitor or copy the Site without prior written permission
  • interfere or disrupt this Site or networks connected to this Site
  • take any action that imposes an unreasonably or disproportionately large load on our infrastructure/ network
  • use any device, software or routine to bypass the Site´s robot exclusion headers, or interfere or attempt to interfere, with the Services
  • forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through our Site or to manipulate your presence on our Site
  • sell the Services, information, or software associated with or derived from it
  • use the facilities and capabilities of the Site to conduct any activity or solicit the performance of any illegal activity or other activity which infringes the rights of others
  • breach this Agreement or any other NumberMall agreement or policy
  • provide false, inaccurate or misleading information
  • use the Site to collect or obtain personal information, including without limitation, financial information, about other users of the Site
  • purchase of services from NumberMall reasonably believes to be potentially fraudulent funds;
  • use the Services in a manner that results in or may result in complaints, disputes, reversals, charge backs, fees, fines, penalties and other liability to NumberMall, a third party or You
  • use the Services in a manner that NumberMall or any payment card network reasonably believe to be an abuse of the payment card system or a violation of payment network rules
  • take any action that may cause NumberMall to lose any of the Services from its service providers, payment processors or other suppliers
  • send automated request of any kind to the Site´s system without express permission in advance from NumberMall.

Information Sharing

Your privacy is important to us. Please read our Privacy Policy carefully for information relating to our collection, use, and disclosure of Your personal information. The Privacy Policy is incorporated by reference in this Agreement. Use of the Site and its Services constitutes acceptance of the Privacy Policy. NumberMall will disclose information to third parties about Your account or Your purchases:

  • In order to complete transactions, and to provide transaction information to Service Providers, or
  • In order to comply with government agency or court orders, or
  • In order to prevent actual or suspected fraud, or abuse of the Services, or
  • If You give Your written permission, or
  • As otherwise provided in NumberMall's Privacy Policy.

Account Passwords and Registration Third Party Sites,

You agree that the information You provide to NumberMall on registration and at all other times, including payment, will be true, accurate, current, and complete. You also agree that You will ensure that this information is kept accurate and up-to-date at all times. If You have reason to believe that Your Account is no longer secure (e.g., in the event of a loss, theft or unauthorized disclosure or use of Your account ID, PIN, Password, or any credit, debit or prepaid cash card number or net banking login/password, if applicable), then You agree to immediately notify NumberMall and identify NumberMall from any liabilities that may arise from the misuse of Your Account.

Products and Services; Links

The Services and/or the Site may include links or references to other web sites or services solely as a convenience to users ("Reference Sites"). NumberMall does not endorse any such Reference Sites or the information, materials, products, or services contained on or accessible through Reference Sites. In addition, Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Services and/or the Site are solely between You and such entity. ACCESS AND USE OF REFERENCE SITES, INCLUDING THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES ON OR AVAILABLE THROUGH REFERENCE SITES IS SOLELY AT YOUR OWN RISK.

Billing and Payment All Sales are Final;

NumberMall may in future provide a detailed billing summary in the format of its choice, which may change from time to time. This summary may be found by logging into your account (if you have registered and created an account) on the Site. All charges will be automatically placed to your prepaid account, credit card, debit card, prepaid cash card, paypal or netbanking account for the amount of service successfully purchased at the time of purchase. No additional notice or consent will be required for charging Service use to your prepaid account, credit card, debit card, prepaid cash card, netbanking account or paypal account. The merchant name "NumberMall" will appear on your credit card statement for purchase of Recharge or any additional paid Services you may use from NumberMall.

Refund Policy Termination;

All sales of Recharge are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number or Data Card number you purchase Recharge for and all charges that result from those purchases. NumberMall is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number or Data Card Number. However, if in a transaction performed by you on the Site, money has been charged to your Prepaid Account, card or bank account and a Recharge is not delivered within 24 hours of your completion of the transaction then you may inform us by sending an email to our customer services email address mentioned on the Contact Us page. Please include in the email the following details – Along with the Transaction confirmation number or code, the mobile number (or DTH account number or Data Card Number), operator name, Recharge value and Transaction date. NumberMall shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 21 working days from the date of receipt of your email.

Agreement Violations

You agree that NumberMall, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate Your account (or any part thereof) or Your use of the Services and remove and discard all or any part of Your account, Your user profile, or Your recipient profile, at any time. NumberMall may also in its sole discretion and at any time discontinue providing access to the Services, or any part thereof, with or without notice. You agree that any termination of Your access to the Services or any account You may have or portion thereof may be effected without prior notice, and You agree that NumberMall will not be liable to You or any third party for any such termination. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies NumberMall may have at law or in equity. Upon termination for any reason, You agree to immediately stop using the Services.

Limitation of Liability and Damages

IN NO EVENT WILL NUMBERMALL OR ITS DISTRIBUTORS, CONTRACTORS, RETAIL AGENTS, AGENTS, LICENSORS, PARTNERS, OR SUPPLIERS BE LIABLE TO YOU FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, RELIANCE, OR EXEMPLARY DAMAGES (INCLUDING WITHOUT LIMITATION LOST BUSINESS OPPORTUNITIES, LOST REVENUES, OR LOSS OF ANTICIPATED PROFITS OR ANY OTHER PECUNIARY OR NON-PECUNIARY LOSS OR DAMAGE OF ANY NATURE WHATSOEVER) ARISING OUT OF OR RELATING TO (I) THIS AGREEMENT, (II) THE SERVICES, THE SITE OR ANY REFERENCE SITE, OR (III) YOUR USE OR INABILITY TO USE THE SERVICES, THE SITE (INCLUDING ANY AND ALL MATERIALS) OR ANY REFERENCE SITES, EVEN IF NUMBERMALL OR A NUMBERMALL AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event will NumberMall or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers´ total liability to You for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) the Services, (iii) Your use or inability to use the Services or the Site (including any and all Materials) or any Reference Sites, or (iv) any other interactions with NumberMall, however caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed the amount paid by You, if any, for using the portion of the Services or the Site giving rise to the cause of action or One Thousand Rupees (Rs.1000), whichever is less. YOU ACKNOWLEDGE AND AGREE THAT NUMBERMALL HAS OFFERED ITS PRODUCTS AND SERVICES, SET ITS PRICES, AND ENTERED INTO THIS AGREEMENT IN RELIANCE UPON THE WARRANTY DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN, THAT THE WARRANTY DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND NUMBERMALL, AND THAT THE WARRANTY DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND NUMBERMALL. NUMBERMALL WOULD NOT BE ABLE TO PROVIDE THE SERVICES TO YOU ON AN ECONOMICALLY REASONABLE BASIS WITHOUT THESE LIMITATIONS. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusions may not apply to You. In such cases, NumberMall´s liability will be limited to the fullest extent permitted by applicable law. This paragraph shall survive termination of this Agreement.


You agree to indemnify, save, and hold NumberMall, its affiliates, contractors, employees, officers, directors, Retail agents, Agents, Distributors and its third party suppliers, licensors, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation terms fees and expenses, arising out of or related to Your use or misuse of the Services or of the Site, any violation by You of this Agreement, or any breach of the representations, warranties, and covenants made by You herein. NumberMall reserves the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify NumberMall, including rights to settle, and You agree to cooperate with NumberMall´s defense and settlement of these claims. NumberMall will use reasonable efforts to notify You of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Agreement.

Ownership Proprietary Rights

The Services and the Site are owned and operated by NumberMall and/or third party licensors. The visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of the Services and the Site provided by NumberMall (the "Materials") are protected by Indian copyright, trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. As between You and NumberMall, all Materials, trademarks, service marks, and trade names contained on the Site are the property of NumberMall and/or third party licensors or suppliers. You agree not to remove, obscure, or alter NumberMall or any third party´s copyright, patent, trademark, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Services. Except as expressly authorized by NumberMall, You agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Materials. NumberMall reserves all rights not expressly granted in this Agreement. If You have comments regarding the Services and the Site or ideas on how to improve it, please contact customer service. Please note that by doing so, You hereby irrevocably assign to NumberMall, and shall assign to NumberMall, all right, title and interest in and to all ideas and suggestions and any and all worldwide intellectual property rights associated therewith. You agree to perform such acts and execute such documents as may be reasonably necessary to perfect the foregoing rights.

Modification of this Agreement

NumberMall reserves the right to change, modify, add, or remove portions of this Agreement (each, a "change") at any time by posting notification to the NumberMall website or otherwise communicating the notification to You. The changes will become effective, and shall be deemed accepted by You, 24 hours after the initial posting and shall apply immediately on a going-forward basis with respect to payment transactions initiated after the posting date. If You do not agree with any such modification, Your sole and exclusive remedy is to terminate Your use of the Services. For certain changes, NumberMall may be required under applicable law to give You advance notice, and NumberMall will comply with such requirements.


NumberMall may provide You with notices and communications by email, regular mail or postings on the NumberMall website or by any other reasonable means. Except as otherwise set forth herein, notice to NumberMall must be sent by courier or registered mail to NumberMall a division of Vertical Expert Technologies Private Limited, 15, HACP Colony, Kharkhana, Secunderabad – 500 009, Andhra Pradesh, India.


NumberMall may elect to resolve any dispute, controversy or claim arising our of or relating to this Agreement or Service provided in connection with this Agreement by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1997. Any such dispute, controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Hyderabad, Andhra Pradesh India and judgment on the arbitration award may be entered in any court having jurisdiction thereof. Either you or we may seek any interim or preliminary relief from a court of competent jurisdiction in Hyderabad, Andhra Pradesh India, necessary to protect the rights or the property of you or NumberMall (or its Retails Agents, Distributors, and suppliers), pending the completion of arbitration. Any arbitration shall be confidential, and you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of the arbitration award. All administrative fees and expenses of an arbitration will be divided equally between you and us. In all arbitrations, each party will bear the expense of its own lawyers and preparation. The language of Arbitration shall be English.

and Forum for Disputes

Except as otherwise agreed by the parties or as described in the Arbitration section above, you agree that any claim or dispute you may have against NumberMall must be resolved by a court located in Hyderabad, Andhra Pradesh India. You agree to submit to the personal jurisdiction of the courts located within Hyderabad, Andhra Pradesh India for the purpose of litigating all such claims or disputes. This Agreement shall be governed by the laws of India, without giving effect to any principles of conflicts of law.


If any provision of this Agreement is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent required, and the remaining provisions will remain valid and enforceable.


This Agreement, and any rights granted hereunder, may not be transferred or assigned by You without our prior written consent which may be withheld in our sole discretion, but may be assigned by us without restriction. Any assignment attempted to be made in violation of this provision shall be void and of no effect.


Upon termination of this Agreement, any provision which, by its nature or express Legal should survive, will survive such termination or expiration as applied to transfers and relationship prior to such termination or expiration.


The heading references herein are for convenience purposes only, do not constitute a part of these terms and Conditions, and will not be deemed to limit or affect any of the provisions hereof.

Entire Agreement

This is the entire agreement between You and NumberMall relating to the subject matter hereof and will not be modified except in writing, signed by both parties, or by a change to this Agreement made by NumberMall in accordance with the terms of this Agreement.