All sales of Recharge are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. NumberMall is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number. However, if in a transaction performed by you on the Site, money has been charged to your NumberMall account and a Recharge is not delivered within 24 hours of your completion of the transaction then you may contact our customer services email address or through phone number mentioned on the Contact Us page.
Please include in the email the following details - the mobile number (or DTH account number), operator name, Recharge value, Transaction date and Order Number. NumberMall shall investigate the incident and if it is found that money was indeed charged to your account without delivery of the Recharge then you will be refunded the money within 21 working days from the date of receipt of your complaint. All Refunds will be credited to your NumberMall account.